Re: All Incidents for All My Groups
dmshimself's one is the one to use. manipulating the criteria gives odd results
View ArticleRFID usage problem from script
I'm sorry Cachilli, but I tried what you told me about the way to enable/disable RFID from a script, and I noticed that don't works.I don't know if I'm wrong or I understood not correctly.I tried a...
View ArticleRe: Error 448? Install LANDesk Antivirus failed
This appears to have worked for me also. Thanks for the tip!
View ArticleRe: Inventory Status Blanking Out After Being Set on Laptops and Thin Clients
After adding the following MAC Address to the LdAppl3.template file on the core server and running a full sync inventory on computers on the VPN. They started disappearing out of my "Duplicate MAC...
View ArticleRe: Changing String SubDataType to HTML
You can do that but you run the risk of future upgrade errors. I was advised by Support that even though it can be done, don't. I like your fix and it really is the correct action but I stayed with...
View ArticleRe: Prefix a ticket Id with zeros
The below link should take you to that community article which provides the triggers and a bit of information around there use. http://community.landesk.com/support/docs/DOC-3601 Regards,Steve
View ArticleDeploy agent on W7 devices with chinese UI display language
Hey Guys, Having troubles with a new site we have in China. We deploying machine by MDT and the agent is installing during deployment only this is failing.The display language is set to zh-CN, if we...
View ArticleRe: Changing String SubDataType to HTML
Hi, Yes unfortunately I must advise against this kind of change. This is a "system" attribute which means it is controlled by Service Desk You can tell which attributes are system ones as their...
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Re: How do I clone one ticket into many, so I don't have to manually create...
Hi, I've implemented this using 'dummy windows', copy rules and the 'Create Child Incident' action, e.g. Create an action called 'Clone Incident' associate it with a 'Dummy Window' - in my example,...
View ArticleRe: Changing String SubDataType to HTML
Thanks for you advise guys, I have restored the DB and now will use the second option to create a new Description filed.
View ArticleRe: Changing String SubDataType to HTML
Maybe someday it will get fixed. No reason for it to be like this.
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Strange gradient at edge of web portal
Hi Guys, We are about to go live but I have been asked to remove a gradient at the edge of our portal web page (see below). The odd thing is I have no idea where it came from! It shows up in all...
View ArticleRe: Provisioning extremely slow after 9.5 SP2 Upgrade
So after watching a machine provision, I realized something strange. Here's a generic timeline: 1:05PM - Provisioning says that Adobe Reader Software Distribution starts (but the log file we have it...
View ArticleRe: LANDesk 9.5 SP2 - HII and Server 2012 R2 Deployment
I have a ticket open with support as well. They haven't gotten back to me yet so I'll post here if they give me anything worthwhile.
View ArticleRe: Adding a "Reopened" Decision into a process
I'd go with just checking for existence in the collection. There is no "Reopened" attribute unless you create a custom one (just clarifying Goas original question), but "Reopen" objects exist as a...
View ArticleCan't view email in Outlook 2013
When a new Incident is opened it sends an email to the IT group. We are unable to open up the email in Outlook 2013. I can open it no problem in other versions of Outlook, but unfortunately my...
View ArticleRe: Remote Control Connecting Problem/Must Restart the Target Service
It actually does not hang the service anymore when attempting to connect over HTTP. It did in 9.5, but this has been fixed. Another issue that can cause what you are seeing might be because when the...
View ArticleRe: Suggestion on Stacking 2 Patch Jobs with a Single Task with a Reboot
I would say to take advantage of the options within the Scan and Repair settings. You can use the use deferall options available within the "Repair Options" section, and you can also use the...
View ArticleInsert Image into Service Desk 7.6.2 becomes blank upon save
Hi, Images inserted into the description field in Service Desk of my tickets disappear after I hit save. The new incident ticket arrives with the image inserted, and I can see the image if I log into...
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