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Re: Verständnisfrage *.reg / *.nir

November 23, 2017, 12:54 am
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Bei uns müssen wir .reg-Dateien nach dem Export ins ANSI-Format wandeln. Erst dann wir der RegLoad korrekt ausgeführt. Wir verwenden zum wandeln Notepad++.

 

Gruss, Oliver

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HEAT Development Project Best Practice/Advice

October 31, 2017, 4:27 am
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Hi Community!

 

I am looking for advice regarding HEAT Development Projects and perhaps if anyone has used them, how you went about managing this.

This is currently my main concern as we haven't used projects before but given the current project I am tasked with, there have been a lot of changes to the non-production system so I emphasised we need to look into this feature further.

To provide some context, at the moment we are using an unorthodox setup, perhaps wrongly so, where we have Staging, UAT and Prod tenants. Our Staging site is essentially ignored, for lack of a better word, and all the work I am doing is performed on UAT. I have suggested testing this process by migrating the UAT setup onto Staging.

 

From what I can see, each transaction details is contained in a transaction set, which can then be assigned to a project. Should these sets be managed separately in some way? At the moment, there is an ever-growing list of transactions.

What things do not get transferred (have you noticed anything additional not explicitly detailed in any documentation)?

Did the procedure run smoothly - where there any 'quirks' that required attention post-migration?

 

Any advice/tips would be very much appreciated

 

Thanks

Declan

 

EDIT: Thought I should add that we are a Cloud customer.

 

EDIT 2: In case anyone happens to be of the same mindset I was, I would reccomend the following Ivanti Webinar: [Tech Brief On-Demand Webinar 2017] Cloud Service Manager Configuration Migration Process (formerly HEAT Software)

Please also see the helpful responses below from AlasdairRobertson& katherinec. Other than that, I would say go into Staging and try it out, I found that to be the best way to learn

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Timeout expired while opening menu on webaccess

November 23, 2017, 7:04 pm
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Hi All,

 

My customer get this timeout expired while opening either menu or ticket on webaccess eventhough we already set the connection timeout value to 1000 and connection to database is succeeded.

 

 

What should we check and how to resolve this? because this error interrupting the user.

 

 

Best Regards,

Ammalia

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**UPDATE Intermittent issues with background search showing zero (0) results

November 21, 2017, 8:35 pm
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Hello,

I'm reaching out because I've come across an interesting issue.

 

Symptoms:

I administer the knowledge management module to our department and I'm having difficulty with results only showing for one single group.


Knowledge Settings:
My current server settings are as follows:

  • Title field in New Call,New Incident, & New Request windows configured as 'knowledgeable' with the losefocus trigger for search and retrieve
  • Knowledge scheduled to build every morning at 1AM
  • Search results set to retrieve and display 35 results at a time.

 

Investigations/Findings:

It appears to be a permission based issue.  I have had affected staff members try on multiple devices and using multiple browsers and yet the same issue still arises.

 

  • I have assessed the index folder and files on the server based on the instructions found in this article - Troubleshooting when Knowledge Search isn't working  however everything seems in order.
  • I have removed an affected LANDesk account from the role, refreshed and re-added to see if this would fix any permission based issues; but to no resolve.
  • In addition to making the above change, I've advised to wait for 24hrs until the knowledge has been built as scheduled; still no resolve, even after 2 days
  • I've added them to the group that works to find that when toggling to that group, the search results appear!

 

Any advise or assistance would be greatly appreciated folks,

 

Kind regards

Gus.

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Re: **UPDATE Intermittent issues with background search showing zero (0) results

November 23, 2017, 10:21 pm
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Managed to resolve this folks by following these steps:

To specify knowledge domains for groups:

1. In the Administration component, on the User Management tree, open the required group.

2. On the Actions list, click Manage Knowledge Domains.

The Manage Knowledge Domains dialog appears.

3. In the Available Knowledge Domains list, select the required domain then click .

The Knowledge domain category is added to the Selected Knowledge Domains list.

NOTE: If you select the parent category, all of its child categories are automatically added. If you do not want to

include parent categories, then you can navigate to the specific category and add that on its own.

4. Repeat as required, then click OK.

5. Click SAVE.

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Re: Windows 10 Meldung zur Firewall deaktivieren

November 23, 2017, 10:30 pm
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Okay, ich dachte zwar Wert ist Wert (da auf verschiedenen PCs gleich), aber die Erklärung passt zu meinem Problem.

 

Als Idee hätte ich ja nun noch, die Firewall zu aktivieren und einfach alles freigeben nach dem Schema "any2any", hattest du das mal getestet?

 

 

 

Danke Dir!

Kai

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Re: Timeout expired while opening menu on webaccess

November 23, 2017, 10:31 pm
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Does it happen for all users or just some?

 

If you do the same test directly on the web server itself do you get the same error?

 

Julian

MarXtar

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Re: Powershell Vetrteilungspaket Win 10 blokiert

November 23, 2017, 10:47 pm
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Hallo!

So habe ich mir auch gedacht. Ivanti signiert und dann zurücksetzt. Nur leider ist bei uns werden keine Skripts zugelassen. Es gibt keine Police für signierte scripts. Admin wollen das nicht haben. Wir sind im Gespräch darüber.

Mit freundlichen Grüßen.

 

Google Translate:

Hello!

That's what I thought. Ivanti signs and then resets. Unfortunately, we do not allow scripts. There is no policy for signed scripts. Admin do not want that. We are talking about it.

Best regards.

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Re: REST API for HEAT Web Services

November 23, 2017, 11:14 pm
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Re: Windows 10 Product Key

November 24, 2017, 12:00 am
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HI,

act gibt es nicht, da hast du recht. /ato müsste es heissen.

ich schick dir das paket.

vg

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Re: Windows 10 Product Key

November 23, 2017, 10:32 pm
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Hallo karesol,

 

würdest du mir das e-script bereitstellen, oder zumindest wie ich den Key auslesen kann, das andere bekomme ich selbst hin...hoffe ich?!

 

Edit: Hab den Key in der Registry gefunden und mit slmgr /ipk <key> importiert, danach mit slmgr /ato aktiviert (/act gibt es nicht!?). Bin aber weiterhin auf dem KMS-Channel? Noch Ideen?

 

Edit: Hab den Key jetzt mit PowerShell ausgelesen und mit slmgr /ipk <key> importiert, danach mit slmgr /ato versucht zu aktivieren, bekomme aber 0x80072EE7 zurück!

 

Edit: Jetzt hat es funktioniert, allerdings nur manuell. Benötige doch mal deine Hilfe zum Auslesen des Keys vom BIOS und der Übergabe im escript!

 

Danke & VG

Thorsten

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Re: Windows 10 Product Key

November 24, 2017, 12:06 am
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Role Propertis Mapping Tool unlock?

November 24, 2017, 12:54 am
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Hallo Profis!

Wir haben Gruppen Administratoren und Service Desk. Administratoren dürfen alles und bei Service Desk nur bestimmte Funktionen erlaubt. Ich suche schon ewig, wo ich für Service Desk Mapping Tool freischalte.

Weiß einer, bei welcher Rolle ich die Propertis erlauben soll?

Mit freundlichen Grüßen.

 

Google Translate:

Hello professionals!

We have Groups Administrators and Service Desk. Administrators are allowed to do everything and Service Desk only allows certain functions. I've been searching forever, where I unlock for Service Desk Mapping Tool.

Does one know, with which role I should allow the Propertis?

Best regards.

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Patching Windows 10

November 24, 2017, 1:10 am
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How does patching work with these big cumulative patches?

These cumulative patches includes a lot of smaller patches.

When a client need a patch, will it download all of the cumulative patch? Or will it only download the part of the cumulative patch that it needs??

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Re: 客户端证书身份验证问题

November 24, 2017, 1:15 am
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Re: Windows 10 Product Key

November 24, 2017, 1:26 am
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Set('_WinPath','%WINSYSDIR%\WindowsPowerShell\v1.0\powershell.exe') RunAsEx('cmd.exe','/c ".\Extern$\get_win8key.exe" > %windir%\temp\lic_%computername%.log','','','1','_return',raUseSisAccount+WaitForExecution+raHideWindow+UndoneContinueParentScript)/TW ExecuteEx('%_WinPath% "New-ItemProperty -Path "HKLM:\Software" -name OSKEY -value(get-content %windir%\temp\lic_%computername%.log)"','_return','1')/?/x64/TS RegReadValueEx('HKEY_LOCAL_MACHINE\SOFTWARE','OSKEY','_BIOS_KEY',reUseX64Hive) Delete('%windir%\temp\lic_%computername%.log')/F/TS StrLeft('%_BIOS_KEY%','5','BIOS_TEST') ! If %BIOS_TEST%='[ERR]' or %BIOS_TEST%='' If CheckPlatform(cpWinEightOne)   If %InstallationParameters.KMS_OS_Enabled%='1'   Set('_BIOS_KEY','%InstallationParameters.KMS81%')/L   Else   Set('_BIOS_KEY','%InstallationParameters.MAK81%')/L If CheckPlatform(cpWinTen)   Set('_BIOS_KEY','%InstallationParameters.MAK%')/L !  If not %_BIOS_KEY%='' RunAsEx('%WINSYSDIR%\cscript.exe','%WINSYSDIR%\Slmgr.vbs /upk','','','1','_return',raUseSisAccount+WaitForExecution+UndoneContinueParentScript)/x64/TW Sleep('3') RunAsEx('%WINSYSDIR%\cscript.exe','%WINSYSDIR%\Slmgr.vbs /ipk %_BIOS_KEY%','','','1','_return',raUseSisAccount+WaitForExecution+UndoneContinueParentScript)/x64/TW Sleep('3') ! FRS:3221549136 entspricht Cmd-Wert -1073418160 If %_return%='3221549136'   If CheckPlatform(cpWinTen)   Set('_BIOS_KEY','%InstallationParameters.MAK%')/L   RunAsEx('%WINSYSDIR%\cscript.exe','%WINSYSDIR%\Slmgr.vbs /ipk %_BIOS_KEY%','','','1','_return',raUseSisAccount+WaitForExecution+UndoneContinueParentScript)/x64/TW RunAsEx('%WINSYSDIR%\cscript.exe','%WINSYSDIR%\Slmgr.vbs /ato','','','2','_return',raUseSisAccount+WaitForExecution+UndoneContinueParentScript)/x64/TW StrRight('%_BIOS_KEY%','5','_BIOS_KEY') ExitProcEx(Done,'Last 5: %_BIOS_KEY%') Else ExitProcEx(Failed,'Key is empty')

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Re: Discover Applicable Update (DAU) - High disk I/O performance

November 24, 2017, 1:38 am
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Hi Anthony

 

Please could you let us know which discovery and version you are using? 

eg:

  • HEAT Asset Tracker (HAT)
  • Discovery 9.x
  • ISM (HEAT) Discovery
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Re: Some WebAccess Windows have changed size after an upgrade

November 24, 2017, 9:31 am
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My money would have been on the Attachment control causing it!

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domain users logging in with explicit authentication webaccess

November 24, 2017, 9:36 am
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Hi all

I have a Service Desk setup based on a 2017.1 OOTB DB where the main authentication method for webaccess is "Integrated", and this is working just fine for all of the domain users; I have set up another instance for webaccess with "Explicit" authentication for test purpose and I'm using it for a couple of users I have created locally; and this is working fine as well; one strange thing is that domain users are able to log in to webaccess using the "Explicit" instance just using the user name, with no password; any idea on how to disable this?

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Landesk 2016.3 and SQL Server 2017

November 24, 2017, 10:06 am
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