Re: Need to get list of everyone that has ever logged onto a machine
I found the below article. It looks like you can use a WMI call. Find out who logged on to a computer | Remote Administration For Windows
View ArticleRe: Returned List is Blank
Here is a link to information on the report designer. It might give you a good direction to go:Data Dynamics Reports Online Help
View ArticleRe: Importing Devices from LDMS to LDSD is not possible
You could also check the "Timeout" setting in the tps.config file for the ServiceDesk.Framework application. The default is fairly low and if you have large numbers of devices, it could just be timing...
View ArticleRe: "Switch to Self Service" button not appearing in Web Access unless you...
I think this is a known issue.
View ArticleRe: DNS Alias in Client Configuration
You can do a DNS alias for your agents, it works fine, BUT if you have or have plans to incorporate a cloud service appliance, do not do a DNS alias. The CSA will not work with it, so your remote...
View Articledoes landesk agent support network mapped drive file access log?
To whom it may concerns, I want to log all files access from network mapped drive at client. Is it possible any Landesk agent support this? Thanks for your respone.
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Re: "Switch to Self Service" button not appearing in Web Access unless you...
Hi It sounds like it may be a different symptom of this : When logging into Web Desk in 7.7.1 and later you are taken directly into Self ServiceThe cause is documented as "This is caused by IE being in...
View ArticleRe: How do I configure to make an email notification of a resolved incident...
First, add a new True/False attribute (i.e., Checkbox) on either your Incident or Resolution object that the analyst can select to notify the client, call it "NotifyClientOnResolve" or whatever you...
View ArticleRe: MSI install 'Policy made available'
In Scheduled Tasks select the All Tasks folder. Now in the search box type in 950. The task ID is one of the columns in the list.For any particular task you can right click on it and select Info to...
View ArticleRe: "create request" Incident to Service Request
Along the lines of what Jaimie said, check your Request process for your initial assignment... are you referencing a value there for the CreationUser? I would think that this value is getting filled...
View ArticleRe: MSI install 'Policy made available'
Searched in every task folder there is, no task #950. Now LDMS says the package installed successfully, but it didnt. No programs added to workstation, and if i open the portal manager it shows the...
View ArticleRe: Preferred Server and HII Drivers
I checked replication and it is working.I looked at the document for preferred servers and replication. It had an reference to setting up a HTTP share. It worked for lower version IIS but not for IIS...
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Re: Error Running a Synchronization Package
Here is the workflow in its entirety. The issue arrives in pane 3 with the run synchronization package.
View ArticleProblems with OS Provisioning, specifically GetLocalTasks Distrubtion Package
Hi everyone. I'm working on replacing our old MSDT server for OS deployment purposes and have been moderatly successful with some assistance from Landesk reps. I've run into a challange and I'm unable...
View ArticleRe: [Q] Modify the results from the Search Function in WebAccess?
Thanks Dave, I've followed the said instructions on the said link to add the KB reference number, not sure if this will reflect a Process Reference number thoughHow to automatically add an ID for each...
View ArticleRe: How would one use a shared attribute as a query criteria?
I don't think the query designer gives this sort of comparison. In the past it has been suggested that calculations would be introduced in the query designer, but until that happens I think you will...
View ArticleRe: Is it possible to import a DATETIME attribute from LDMS into LDSD using...
You could use the following article as a template. It doesn't do exactly what you want, but shows how to manipulate a string being imported into the format you want....
View ArticleRe: "Switch to Self Service" button not appearing in Web Access unless you...
Hi,If you receive this issue please log it with your support provider with the problem reference: 5924 - Web Access incorrectly detects IE 8/9/10/11 in Compatibility Mode as IE7 The following article...
View ArticleRe: Error Running a Synchronization Package
What is the sync package importing into? Do you need to do it half way through this workflow? I would suggest continuing the workflow after the sync has completed rather than branching off at the...
View ArticleHot standby configuration
Good Morning All! We are running a dual site configuration with a hot standby server. The database is set up with one-way replication. My question is which files have to be copied over to the standby...
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