Can I give a person rights to schedule tasks, but keep them from seeing the...
I have several users who are modifying my Distribution Packages, creating copies, and even deleting them. They need access to the Scheduled tasks, and to make copies of the tasks, but they do not need...
View ArticleRe: Alert for Expiring attribute in Service Desk 7.7
Awesome thanks for the input! I'll start brainstorming and see what I can come up with.
View ArticleRe: Window is 3 screens wide
Seeing Karen's response just reminded me to ask a question that I been meaning to ask . The support link you referenced shows the grid lines for the columns that will be applied into the WebDesk...
View ArticleHow to maintain Response Level (Priority) changes over time (SLA Reporting)
I'm looking at addressing what I would expect is a common requirement - but I can't seem to find any relevant discussion threads. I am looking to be able to maintain a history of the Response Level of...
View ArticleClik here to view.
Autofix patch seems to deploy continuously to the same machine
We have one user that has been fairly vocal about the LANDesk prompts to reboot his machine due to applied updates. Recently, he's been emailing stating he gets this prompt on a fairly regular basis....
View ArticleRe: How to maintain Response Level (Priority) changes over time (SLA Reporting)
Hi Terry, I could think of two potential solutions for your requirement. Using a manual action and read the relevant data from the audit trail:Within Process Designer create a new action, for example...
View ArticleClik here to view.
Re: Alert for Expiring attribute in Service Desk 7.7
But remeber: dmshimselfs way to do this requires that the ci is linked in a process.
View Articleshow related CI's Incident
Hi, I am looking for a way to get when creating an incident by selecting a CI and then clicking on hyperlink to show on the CI windows a collection of related incidents of the selected CI the aim is...
View ArticleNormalize OS - NT Info - Install Date
Hi, I would like to know, how many devices we deploy per month. Therefore "OS - NT Info - Install Date" seems to be a good starting point. My problem is though, that there are many different date...
View ArticleRe: Native LANDesk SQL Queries
All right - try this out. 1 - query the VULNERABILITY table for a vulnerability you care about. So let's say "MS14-007" ... your SQL (assuming you're on SQL server) will look like so:""select * from...
View ArticleRe: show related CI's Incident
Why that complicated? There should be a build in Filter in the OOTB Database called "By Configuration Item Filter".Just add this Filter to your window and as soon a CI is selected you will see all...
View Article9.5 Agent install
We just completed upgrading our LANDesk 9.03 server to LANDesk 9.5.3. I am trying to create an Advanced Agent Installer package. There seems to be a problem locating the wscfg32.exe file. The script is...
View ArticleRe: show related CI's Incident
Thank you for your answer I know that OOTB filter "By Configuration Item Filter" does the work, but reasons to think for this alternative are : 1 - OOTB solution will impact performance and user don'...
View ArticleRe: show related CI's Incident
Sorry, but I don't get it. Filters are populated immediately after selecting a CI. If you want to show only open incidents of the selected CI, for performance improvement, than you should add the...
View ArticleRe: Native LANDesk SQL Queries
See if this answers your question for when we were looking for the MS14-021 patch: https://community.landesk.com/support/activity#nPLoc=/inbox
View ArticleClik here to view.
Re: show related CI's Incident
As I have some time sitting at the airport, here are the promissed screenshots: Incident Creation Window before a CI is selected: And now when I select a CI the Filter is populated immediatly:I can...
View ArticleASK Security Scan from client always failed
Hi, I have problem for security scan, i'm use landesk manament 9.5 sp 2, i push landesk agent for endpoint security with three device :1.Windows XP : so far so good 2. Windows 7 : security scan always...
View ArticleLanDesk 9.5 Permissions to use HII Driver Manager
Hi, I working on provisioning and when I go to HII Driver Manager, I can not disable drivers or run the build library. When I build the library, I get a permission error on the drivers.db3. What...
View ArticleStaging Repair Task Actually Installed Updates!
Hi allWhile prepping servers for patching, the job was created with two separate tasks (stage and repair). However, out of 100+ boxes, when the staging was complete on one of the servers, it actually...
View ArticleRe: Is there a way to increase the size of the floating desktop icon?
I can give you a couple of suggestions. The more blatant one is you can modify your remote control agent settings for the client to 'Lock the remote computer when session ends'. There will be no doubt...
View Article
