Re: Can I view a full incident history with all text in chronological order
We don't seem to have you linked to a customer account at the moment and I am unable to locate which customer you work for based on your registered email address. This is why you don't currently have...
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Changing Boolean value with another Boolean
Hi all, I'm trying something that I though it would be pretty simple... but guess it isn't I have 2 boolean value, one called _ClientExterne and another _ClientInterne. I want when the user set...
View ArticleRe: New 9.6 Install computers show up without Inventory can not manage either
I will give these a shot thanks
View ArticleRe: New 9.6 Install computers show up without Inventory can not manage either
The inventory runs at the client and even security scan but never updates at the core server.
View ArticleRe: Normalize OS - NT Info - Install Date
Thanks for the suggestion. We used a WMI query to get the date and then chose DTS -> SQL to convert the date.
View ArticleRe: Unable to launch Win8 Apps after LANDESK agent 9.6 installed
David, We were given a new version of softmon.exe, it is the one that is supposed to come out with SP1. We were told that during the agent install, softmon.exe was messing up some app permissions and...
View ArticleRe: Change default group for call assignment
I suspect you need to change their current and primary group. Paint those two attributes onto the analyst window, open up their analyst account and change them. 723 was a not a good release in my...
View ArticleRe: Cannot add component in Shortcut Bar
Try using the 32 bit console - bet that works.
View ArticleRe: Is it possible to install the agent on an offline client?
Thank you for your help Jay and amagi. I'm skeptical of using the brokerconfig.exe. Does this have to be used in order to create the certificates for use with the vCSA? If it's not secure, why use it?
View ArticleRe: Query is not fetching data for Fields from One to One relationship...
Creating those relationships just creates new attributes with a one to one relationship. it doesn't put any data into them, so they will just be drop down lists that you could paint onto your incident...
View ArticleRe: Changing Boolean value with another Boolean
You could set this via a windowless action in the process itself. I don't think you can change it on the fly as someone is typing it in. So in the process you detect the condition and then use an...
View ArticleRe: Unable to launch Win8 Apps after LANDESK agent 9.6 installed
Yikes! Fortunately, our 9.6 rollout date is slipping. I might push it back a bit further in light of this. Thanks for updating us on this.
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Re: Is it possible to install the agent on an offline client?
Mareesa.madzak -- I dont think that its brokerconfig.exe itself that is unsecure (in my opinion). Its the need to use an account that is a user on the core server. while the user name and password...
View ArticleRe: Changing Boolean value with another Boolean
How is the value of Incident._ClientInterne being set? Also, you would need to make sure that ClientInterne has a default value set on it, because you are not checking if its null. A Boolean with no...
View ArticleRe: New 9.6 Install computers show up without Inventory can not manage either
Yeah I have rebooted even removed client rebooted and reinstalled client same problem will not post inventory and other information to the core. Weird thing is with this problem is it will run a...
View ArticleExport a query result to csv while in LANDesk Service Desk Web Desk
Hello Everyone!!! Good Morning!!!I have been asked by a lead pc technician in our department as to how he can export query results into a csv file from LANDesk Service Desk Web Desk (they only use Web...
View ArticleRe: Confused about adding drivers
Under Distribution in the Console use HII Driver Management and click on Build Library and you can specify the path and if you are using Preferred Servers be sure that path get replicated as well. We...
View ArticleRe: New 9.6 Install computers show up without Inventory can not manage either
Have you tried testing the inventory port from the client to the core? Here's a link to the port list: Ports used by LANDesk Management Suite - Full List
View ArticleRe: New 9.6 Install computers show up without Inventory can not manage either
Thanks I will try that.
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