Is there a document somewhere that details how the communication between the server and the agent takes place?
I seem to be having issues with some of my laptops that come in through a VPN, the default connection/IP is being reported as the external/public interface as opposed to the VPN interface and i'm wondering if this may be causing an issue with the communication.
The problem I'm having is that some of the VPN connected laptops are sitting in an "active" state for extend periods of time then failing with return 1110 Cannot find agent.
