Re: self service link in emails does not work
Hi Dylan, No, that doesn't look correct. It looks like some placeholders were left in your link code (i.e., "<Server>" and "<WebAccess>"), check in either your E-mail...
View Articlesdclient question
Is there a default setting for what sdclient uses as its default delivery method? I am seeing some machines, when we are doing a profile migration, the sdclient will indicate have this in the...
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Re: sdclient question
If you are on 9.5 you can set a default delivery method, but what it looks like you need to do, is to go into the delivery method you are are using and set as shown in the image
View ArticleRe: Migrating Studio to new server
Hello Matt, Studio 3.8 server is compatible with both Windows Server 2008 R2, and Server 2012. The migration procedure is to first install 3.8 on your new server, then move your application over to...
View ArticleRe: Adobe Flash failing during Security Patching
The Flash Player Plugin for Firefox needs to have the browser closed, where the one for IE no longer does. If you open the Flash Player Plugin patch, say "FLASHPLAYERPLUGINv13.0.0.214", you will see a...
View ArticleRe: sdclient question
The defaults all are set to the continue installation. I am going to resave them and see if that helps.
View ArticleRe: sdclient question
I have verified that none of my default methods have the failed installation method in them. Just out of curiosity which one is used when calling sdclient from a script? Thanks
View ArticleRe: sdclient question
DGaines, All that command is doing is downloading the file, its not trying to execute it. The command to execute would be one of the following lines in the script. If it is failing when...
View ArticleRe: Service account temp internet files growing by 20GB per day
I traced this down to 3 Data Analytics tools chasing HP information down, disabled them and the issue stopped.
View ArticleRe: sdclient question
Thanks Bryce for the suggestion. The file didn't have that permission, but adding it didn't change the result.
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Neutered down version of Agent
There's a link here within this community that I found once on how to create a version of agent to put on, say, a developers computer, where we want their machine cataloged within Landesk, but we don't...
View ArticleRe: Call updated flag
Very cool use of graphics.... but it seems like the condition would need to be using something else. As is, it looks like anyone in the same support group as the assigned analyst could make an update...
View ArticleRe: Call updated flag
I bet you hit the test button and you got that error. When doing a test, you need to pick which incident/change/etc to use. The system provides a list of incidents but it's based off the default...
View ArticleRe: Call updated flag
Brian, We deliberately used that condition - we only want to see updates by end users or those outside of the team. But one could easily substitute last updated user...Mark - I agree with Chris - if...
View ArticleRe: sdclient question
DGaines, I'm sorry I forgot that it is trying to download the files via HTTP, not UNC so the file permissions do not apply in the same manner. In this case you can test to make sure the file is...
View ArticleSearching for Child Requests in Web Access Search Box?
Hi Community, Has anyone ever seen the Search Box at the top of Web Access not return Child Requests when searching by ID (The only method we use)? We can search the Parent Number fine but do not get...
View ArticleRead Only Access
I have a department director that wants to be able to see all of the incidents for his department. We want to give him full access to view everything on the incident which is basically the incident,...
View ArticleRe: Call updated flag
I was hitting the test button. Not sure where to set the default query, so I'm heading back to the manual! Thanks
View ArticleRe: Searching for Child Requests in Web Access Search Box?
Never noticed that. Pure guess but maybe it has something to do with children being a collection of the incident. It would seem to be showing only parents. Wonder if that is by design.
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