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Re: Remote Control - 2 Cores 1 Workstation
Hi Jefbaugh, When you go to your Agent Configuration on Server B (9.6), in Standard Landesk Agent, Client Connectivity, Edit, Core Information, can you see the Server B Certificate + Server A...
View ArticleRe: We want to get all the incidents and requests for all groups of which I'm...
Hi Sandeep, Got the answer for my problem.This could be achieved by selecting the below criteria.When creating a query with criteria, the conditions Is Within My Groups isnow available in the LANDesk...
View ArticleRe: Our Group is getting resolution breach mails of the calls closed 4 months...
Hi Jenny, We have some Escalation points that are expired, but in this case also we should get those resolution breach mail alerts at the time the call got breached. But here in this case, we got those...
View ArticleAll Incidents (Requests and IPC) for All My Groups
**Note from Service Desk 7.7.3 this is no longer needed nor is it supported by LANDESK. There are now new criteria available to do this instead."Is within my group""Is within my role".As most of you...
View ArticleRe: Our Group is getting resolution breach mails of the calls closed 4 months...
If you create a query on the Message Recipient Object, you can see all messages that has been created in the database.Run this and then find the relevant emails coming from the relevant response level....
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Pull successful Policy after reinstallation
Hi, I have a client, which one will be reinstalled (OSD). The client is content of a scope. For this scope (query) there are several policies running. The client, which I want to reinstall has executed...
View ArticleRe: Update agent from 9.6 to 9.6 SP1
LDMS 9.6 SP1 does not have the option to upgrade through a Patch as it requires an install of the full agent. Please see the below How To guide for the best method to do this. Resources:LANDESK...
View ArticleRe: Automatic actions to Pass through a status with assignment
Hello I think this article will explain what you might have already heard from support.https://community.landesk.com/support/docs/DOC-11304Looking at your process I would say you are going through too...
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Re: Automatic actions to Pass through a status with assignment
Yes - I saw the article while looking for a work-around. Unfortunately, a scheduled task isn't my first choice & I felt the other suggestions were too involved to move the process beyond the...
View ArticleRe: Is it possible to populate fields using calculations to strip out...
Hi Peter You could use the SubString function. So if I wanted to return in another attribute the first 5 characters in the title of a incident, you could make the new attribute as a before save...
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LANDesk Management Console 9.6 crashing upon first lauch.
Hello,I have installed LANDesk 9.6 trial version (45 days). I have also installed SQL and created a database that I can successfully login to. The problem comes when I click the LANDesk Management...
View ArticleRe: Failed to connect for server named:*** with user name ***
This is an old post but I ran into the same issue and thought I would add my two cents in order to help others. I'm not sure if this by default or just in my Exchange environment but the IMAP4 service...
View ArticleRe: LDMS 9.6 SP1 coredbutil.exe errors
So what was the command as nothing I attempt is working and while it stated that support called you back and ran the following command, I do not see what command. If it is simply a command it should be...
View ArticleRe: mapping raise user on inbound mail
Hi, I don't think you need to map this field, if the e-mail exists in the users table then the incident will be created for that user. If the e-mail address does not exist you can configure Mail to...
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How to add Attribute in Add Recipient ?
Hai, I upgraded LANDesk Service Desk 7.7.2 to LANDesk Service Desk 7.7.3, and this is version 7.7.3 which have a new feature "add recipient". like this : the problem is, i can'not find query or...
View ArticleRe: mapping raise user on inbound mail
Hi, The problem is that the sender exist on LDSD ( with the same email adress) however incident is created by system Thanks
View ArticleRe: Pull successful Policy after reinstallation
Ok, so when, the client sends the first inventory scan back to the core and the core evaluates the queries, the task will go on pending for this client?
View ArticleRe: MC92N0 CE7.0 - TE ver 7.3.196 Keypad Problems
Sadly that doesn't work. The same configuration on MC9190 and MC9090 works fine.It seems a bug of the new MC92N0 keypad.I opened a ticket with motorola support to try to solve the issue.
View ArticleRe: Issues with the KB file.
Found solution, please find the url. Internet Explorer begins blocking out-of-date ActiveX controls - IEBlog - Site Home - MSDN Blogs
View ArticleRe: Issues with the KB file.
Hi Joe, Kindly help me with how to prepare the following batch script, when I try to run the batch script manually it works, but the same gets failed when I push it from the landesk. I hope something...
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