Can I add multiple request types to my CI? Or can I change "request service?"
I'm still in the early stages of my service catalog design. I've designed several CI objects and windows and built out the Request object and window. Before I start on process design, I wanted to...
View ArticleRe: VIP Users
I am using version 7.7.1 and curious as to using a reference list for VIPs. Would it be possible to set Service Requests, when opened by a VIP user, to follow a different path than one opened by a...
View ArticleRe: VIP Users
We put the VIP flag in the User object. You sure can do all kins of neat stuff in process like not requiring a manager approval for a VIP.
View ArticleDelete Config Items -vs- Unpublish
I'm working on a Service Desk 7.7.2 installation that was partially developed by my predecessor. He'd added a bunch of configuration item services that we are not using anymore. Wanting to clean...
View ArticleRe: Delete Config Items -vs- Unpublish
I recreated this issue on our development server and am trying using schedule manager to delete all of the configuration items. I'd appreciate any feedback on this idea or any alternatives.
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Need Help with Custom Report using Scopes
- created a Query to list all systems with a LANDesk Agent Name asi-client and server=no. The query results show DeviceName, Manufacturer,Model, Operating system, serial number- created New Report...
View ArticleRe: Lenovo driver updates
The issue is :could not find "C:\Program Files (x86)\LANDesk\LDClient\X230.zip" From your client can you download the file x230.zip?It should be...
View ArticleRe: VIP Users
The setting to mandatory does make Web Access display the control as a check box rather than a true/false drop down.
View ArticleRe: Reports not being emailed
here is a clip from the logfile09/02/2014 15:50:02 INFO 7188:1 RollingLog : Core has changed, resetting the core language cache09/02/2014 15:50:02 INFO 7188:1 RollingLog : Getting core...
View ArticleRe: Package Bundles and reboots
I got the fix from the developer right before LD95-CP_BASE-2014-0310 dropped, but I can't remember if if made it in or not. It is in LD95-CP_BASE-2014-0417 for sure though. -Tracy
View ArticleRe: Reports not being emailed
Does your Exchange server not allow HTTP? System.Web.HttpException (0x80004005): The transport failed to connect to the server. Or does your firewall not allow HTTP port traffic to the exchange server...
View ArticleRe: Need Help with Custom Report using Scopes
I believe this is what you are looking for... In Data Sources --> LDMS --> MainDataSet - click the Edit button & go to Query. There is a section in the query that says: WHERE...
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Re: Lenovo driver updates
Yes, I am able to download it through the http share. I tried putting the zip file into C:\Program Files (x86)\LANDesk\LDClient\ and running vulscan. Nothing appeared in C:\Program Files...
View ArticleRe: Reports not being emailed
i check the ssl check box and here is the error 09/03/2014 11:59:22 INFO 7680:1 RollingLog : Core has changed, resetting the core language cache09/03/2014 11:59:22 INFO 7680:1 RollingLog :...
View ArticleRe: Auto login password
Glad to hear! I stumbled upon that solution after exhausting hours trying to figure out why it wasn't working for us.
View ArticleRe: Copy Process - Calculations not copying
Only if people report it as an issue. LD have a fairly simple algorithm for deciding what gets into the list of items to be fixed and the more reports to the support team of this issue, the more...
View ArticleRe: Raise User access to incidents restricted by data partition
I'm glad it helped. If you are using a category as the partitioning attribute you are going to need to allocate that to the end user. Partitioning really does lock people out of they do not have the key
View ArticleRe: Colour coding the History column
I think there are some ERs to vote for which would allow you to change the contents of the audit trail, so I'd suggest you vote for any of those and add an appropriate comment about colour
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