Do you get anything at all or is it blank? If you get items as SA and not anyone else, Dave is right in that you need to publish items out. If you get nothing at all, it could be that your web framework is not looking at the catalog files. To verify, go to your web server and look in the ProgramData\LANDesk\ServiceDesk folder and find your WebAccess Framework. Open the tps.config file and look for the FreeTextSearchIndexPath line. If it says localhost, odds are you looking at the wrong location. You will need to share out your C:\ProgramData\LANDesk\ServiceDesk\ServiceDesk.Framework folder. Once shared, copy the share path and update the <add key="FreeTextSearchIndexPath" value="share_path_here" /> to include that share.