I believe that only cold boot was performed.
OS and OEM weren't updated.
I have suggestion from another source that the OEM version (01.35.0000) is very old and could cause this problem.
It suggest to update the OEM version.
But, we had the same situation happend to another RDTs with quite new OEM version (I believe something like 01.6) on them.
I don't see a rule here.